Questions, answered.

Every Zen vehicle comes with a 280-point inspection report, full VIN history, and a condition report before you pay. PHEV and EV models also include a battery health certificate.

Cash: 20% non-refundable deposit, then balance within 5 days of the vehicle arriving in Accra. Lease-to-own: 20% down, then daily / weekly / monthly payments over 6 to 48 months. Ownership transfers on the final payment — no balloon, no buyout trick.

Yes. Pick daily, weekly, or monthly at signing — and change it anytime with 30 days' notice to match how your income lands.

A $1,500 (GHS 18,000) add-on — open to any buyer or lessee — that extends both warranty and scheduled maintenance by a year, to 15,000 km. Must be added at order time — it can't be bolted on after delivery. Every car comes with a 3-month / 10,000 km warranty; lease customers also get 6 months of scheduled maintenance (oil, oil filter, air filter) at no extra cost.

3-day grace period, then 2% per week on the overdue balance. Talk to us early if something's going wrong — we'd much rather work with you than enforce repossession (which becomes a right at 60+ days overdue).

Yes. You can make extra payments or clear the full balance at any time with no penalty.

Our Geely lineup ships from Hangzhou. Make-to-order requests (premium sedans, SUVs, specialty vehicles) are sourced from verified suppliers in Japan, China, USA, or Germany depending on the model.

6 to 10 weeks from contract signing to final handover. This includes sourcing, inspection, shipping to Tema, customs, and DVLA registration.

Cash buyout or lease-to-own. Cash is 20% non-refundable deposit with the balance due within 5 days of arrival. Lease-to-own is 20% down with daily, weekly, or monthly installments across 6-48 months. Bank transfer is the only method we currently accept; MoMo support is rolling out soon.

Fixed at 1 USD = 12 GHS for the duration of your contract. You see both prices everywhere on the site — what you sign is what you pay.

No. Cash and lease prices include duty, shipping, DVLA registration, inspection, and handover. You add nothing on top unless you opt into the Zen Care package (Zen Care: $1,500 / GHS 18,000 — warranty + maintenance extension).

Yes. Lease contracts have no early-payoff penalty — you can settle the remaining balance anytime and take full ownership.

Lease contracts have a 3-day grace period. After that, a 2%/week late fee applies on the overdue amount. After 60+ days, Zen reserves the right to repossess the vehicle.

We standardized around four Geely vehicles (Binyue, Binyue PHEV, Jihe EV, Emgrand PHEV) so we can guarantee parts availability, servicing, and pricing transparency. If you want something outside this lineup, see Make to Order.

A structured checklist covering the engine, transmission, suspension, electrical systems, braking, body integrity, interior condition, and for EV/PHEV the battery state of health. We document every finding before a vehicle is cleared for sale.

A = excellent, minimal wear, full service history. B = good, normal wear for age, well-maintained. C = fair, cosmetic wear but mechanically sound. The grade is independent of price and helps you match expectations to condition.

Yes — each model's detail page shows current inventory by color. If your preferred color isn't currently available, you can reserve the next incoming unit or specify it in a Make to Order request.

Units currently in Ghana: within days of contract signing. Units in the sourcing pipeline: typically 6-8 weeks from order to doorstep — covering shipping from China, Tema Port customs clearance, and DVLA registration.

Greater Accra at no extra cost. Other regions within Ghana incur a delivery fee quoted at the time of order. We don't currently cross borders.

Yes. You'll see every logistics milestone (sourcing, inspection, shipping, customs, DVLA, GPS installation, delivery) in your customer dashboard, or use the public Track page with your order number.

Every vehicle comes with a condition report generated at origin. On arrival we inspect again — if any discrepancy is found, we fix it at our cost before handover. If the issue is material and not repairable, we refund or replace the vehicle.

Every car: 3 months or 10,000 km, whichever comes first. Covers engine internals, transmission, starter, alternator, water pump, CV joints. Extend warranty + maintenance by a year, to 15,000 km, with the Zen Care package for $1,500 (GHS 18,000) at order time — open to any buyer or lessee.

EV/PHEV battery degradation, body/paint/glass/trim, electrical accessories (radio, A/C, windows), tyres, wipers, brake pads, and general wear items. Full exclusion list is in your contract.

At a Zen-authorized facility in Accra. Using unauthorized third parties for warranty-covered components voids the warranty.

Yes — 6 months of free scheduled maintenance (oil change, oil filter, air filter) included with every lease. Any buyer or lessee can add a year of warranty + maintenance with Zen Care ($1,500 / GHS 18,000).

Yes. See our For Business page. Volume pricing, monthly invoicing, dedicated account manager, GPS + utilization reporting. No fleet-size minimum.

Yes. We have specific lease terms for operators leasing to drivers. Contact us via the Business page or WhatsApp.

East Legon, Accra. See the Showroom page for address, hours, and directions.

Zen Autos sources pre-certified vehicles globally and delivers them to Ghana. See our team page.

WhatsApp is fastest — +233 595 983 859. Email: hello@zenautos.co.