Legal
Privacy Policy
Last updated: July 2025
Our Commitment
Introduction
Zen Autos Ghana ("Zen Autos," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (zenautos.co), use our mobile applications, or engage with our services (collectively, the "Services").
We comply with Ghana's Data Protection Act, 2012 (Act 843) and strive to handle your personal data with transparency and care. By using our Services, you agree to the collection and use of information in accordance with this policy.
This policy applies to all users of our Services. If you do not agree with this policy, please do not use our Services.
Data Collection
Information We Collect
We collect information that you provide directly to us and information that is automatically collected when you use our Services. The types of information we may collect include:
Personal Information
When you place an order, submit an inquiry, or create an account, we may collect your full name, email address, phone number, physical address, Ghana Card or passport number (for identity verification), date of birth, and driver's license information.
Financial Information
When you make a payment or apply for lease-to-own financing, we may collect payment details, bank account information, mobile money account details, employment information, and income verification documents. Payment card information is processed by our secure payment partners and is not stored on our servers.
Vehicle & Order Information
We collect information about your vehicle preferences, order history, lease agreements, warranty claims, and service records to provide and improve our services.
Usage & Device Information
When you access our Services, we automatically collect your IP address, browser type, device information, pages visited, time spent on pages, and referring URLs. This helps us understand how our website is used and improve your experience.
Collection Methods
How We Collect Information
We collect information through the following methods:
- 1.Directly from you: when you fill out forms on our website, contact us via WhatsApp, email, or phone, visit our showroom, or complete paperwork for a vehicle purchase or lease.
- 2.Automatically: through cookies, web beacons, and similar technologies when you browse our website. See our Cookies section below for more details.
- 3.From third parties: such as credit reference agencies (for lease applications), vehicle history databases (for VIN verification), and shipping and logistics partners (for delivery coordination).
Purpose
How We Use Your Information
We use the information we collect for the following purposes:
- 1.To process and fulfill your vehicle orders, including sourcing, inspection, shipping, customs clearance, and delivery.
- 2.To evaluate and process lease-to-own applications, including credit and income verification.
- 3.To communicate with you about your order status, delivery updates, payment reminders, and service announcements.
- 4.To provide customer support and respond to your inquiries via WhatsApp, email, or phone.
- 5.To verify your identity and prevent fraud, in compliance with legal and regulatory requirements.
- 6.To improve our website, services, and customer experience based on usage patterns and feedback.
- 7.To send you marketing communications about new vehicles, promotions, and Zen Autos news — only with your consent. You may opt out at any time.
- 8.To comply with applicable laws, regulations, and legal processes, including Ghana's Data Protection Act.
Cookies
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.
We use the following types of cookies:
Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as page navigation, secure areas, and language preferences. The website cannot function properly without these cookies.
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our website's performance and your experience.
You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling cookies may affect the functionality of certain parts of our website.
Data Sharing
How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- 1.Service Providers: We share information with trusted third-party partners who help us operate our business, including shipping companies, customs brokers, DVLA registration agents, payment processors, and vehicle inspection partners. These partners are contractually bound to protect your data and use it only for the services they provide to us.
- 2.Legal Compliance: We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our customers or the public.
- 3.Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. You will be notified of any such change in ownership or control of your personal data.
- 4.With Your Consent: We may share your information for any other purpose with your explicit consent.
Security
Data Storage & Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (SSL/TLS), secure server infrastructure, access controls limiting data access to authorized personnel, and regular security assessments.
Your personal information is stored on secure servers. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we work continuously to maintain a high standard of protection.
If a data breach occurs that compromises your personal information, we will notify you and the relevant authorities as required by applicable law.
Retention
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
The retention period varies depending on the type of data and the purpose:
- 1.Customer account and order information: retained for the duration of your relationship with us, plus 6 years after your last transaction, in accordance with Ghanaian tax and commercial law requirements.
- 2.Lease-to-own agreements and payment records: retained for the duration of the agreement, plus 6 years after the final payment.
- 3.Website usage data and analytics: retained for up to 26 months.
- 4.Marketing consent records: retained until you withdraw your consent.
When personal information is no longer needed, we will securely delete or anonymize it.
Your Rights
Your Data Protection Rights
Under Ghana's Data Protection Act, 2012 (Act 843), you have the following rights regarding your personal information:
Right to Access
You have the right to request a copy of the personal information we hold about you. We will provide this information within 30 days of receiving a verified request.
Right to Rectification
You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure
You have the right to request that we delete your personal information, subject to certain legal exceptions (such as our obligation to retain records for tax and legal purposes).
Right to Object
You have the right to object to the processing of your personal information for direct marketing purposes. You may opt out of marketing communications at any time.
Right to Data Portability
You have the right to request that we transfer your personal information to another organization, or to you, in a structured, commonly used format.
To exercise any of these rights, please contact us using the details provided in the Contact Us section below. We will respond to your request within the timeframe required by applicable law.
Third Parties
Third-Party Services
Our Services may contain links to third-party websites or services, including WhatsApp for customer communication, payment processors for transactions, and social media platforms. This Privacy Policy does not apply to those third-party services.
We encourage you to review the privacy policies of any third-party services you interact with. We are not responsible for the privacy practices or content of these external services.
Children
Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly.
Updates
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after any changes to this policy constitutes your acceptance of the updated terms.
Get in Touch
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: info@zenautos.co
WhatsApp: +233 20 123 4567
Location: Accra, Ghana
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM GMT
You also have the right to lodge a complaint with the Data Protection Commission of Ghana if you believe your data protection rights have been violated.